Return and Refund Policy
RETURNS
Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products, or flammable gases or liquids. Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing certain parts for reasons not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
* Any consumable item that has been used, opened, tested, or consumed.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first. Then, contact the issuer of your credit card, as there may be a delay before your refund is officially posted. Then, contact your bank. There is often a processing time required before a refund is posted. If after completing all these steps you still have not received your refund, please contact us at contact@harveyross-care.com
Sale items (if applicable)
Only full-price items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email at contact@harveyross-care.com
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift card will be sent to you by mail. If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping
To return a product, you must send it by mail. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. Depending on where you live, the time required to receive your exchanged product may vary. If you ship an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Delivery Policy
At Harvey Ross, we do everything we can to ensure your order reaches you quickly and safely. However, once a package is marked as delivered by the carrier, we cannot assume responsibility if the package is reported as not received.
If your package is marked as delivered but you have not received it, please follow these steps:
1. Check the delivery address:
Check again the address you provided when placing the order to ensure it is accurate and complete.
2. Check around your property:
Look for the package in secure places such as the porch, mailbox, garage, or behind bushes.
Ask members of your household, your neighbors, or the building management if they accepted the package on your behalf.
3. Contact the carrier:
Contact the carrier directly (e.g., USPS, FedEx, UPS, Royal Mail, Evri) to confirm the delivery details.
Provide your tracking number to get more accurate assistance.
4. File a claim with the carrier:
If the package remains missing, you can file a claim with the carrier. Most carriers offer compensation for lost or undelivered items.
Important note:
We are unable to issue refunds or replacements for packages marked as delivered by the carrier. By making your purchase, you agree to our shipping and delivery terms.
For any additional assistance, please contact our support team and we will do our best to guide you.
Cancellation and return policy:
As a customer, you have the right to cancel or return your order within 2 hours of placing it. To do so, you can contact our customer service by email or phone. However, please note that after this 2-hour period, orders can no longer be canceled or returned because our automated systems have already processed and shipped the order. Orders that have been shipped cannot be canceled or refunded before delivery.
In the event of a delivery error or damaged goods, please contact our customer service within 48 hours of receiving the goods to process a return or exchange.
All returned items must be in their original packaging, unused, and in the same condition as when they were received.
Please note that shipping and handling fees are non-refundable.
We apologize for any inconvenience this may cause you and ask for your understanding in this regard. Our goal is to ensure that you are completely satisfied with your purchase, and we will do our best to resolve any issues.
Please note that these terms are intended to provide a general overview of our policies and may be changed without notice.
Please consult the general terms and conditions for more details and do not hesitate to contact our customer service team if you have any questions or concerns.