Shipping and delivery
Our delivery times may vary. Once your order has been accepted, please allow 1 to 3 business days for your order to be processed by our warehouse.
Once your package has been shipped and you receive the shipping confirmation email, please allow for the necessary delivery time. You will find the delivery time applicable to you in the table below.
| COUNTRIES | PROCESSING TIME | DELIVERY TIME |
|---|---|---|
| USA, United Kingdom, Mexico, Switzerland and other European countries | 1 to 3 business days | 3 to 7 business days |
| Germany, Austria, Belgium | 1 to 3 business days | 3 to 7 business days |
| Italy, Poland | 1 to 3 business days | 3 to 7 business days |
| France | 1 to 3 business days | 3 to 7 business days |
| French overseas territories, rest of the world | 1 to 3 business days | up to 10 business days |
UNDELIVERABLE ADDRESS
It is the customer's responsibility to provide a correct and deliverable shipping address. Harvey Ross is not responsible for orders that are not delivered due to an undeliverable address provided at the time of order.
If an undeliverable address is provided at the time of order, the order may not be delivered to the desired address and all costs will be borne by the buyer. If a customer notices an error in the shipping address after placing the order or after receiving the order confirmation, it is their responsibility to inform Harvey Ross of the change within 2 hours after the order has been placed at contact@harveyrosscosmetics.com.
Delivery Policy
At Harvey Ross, we do everything we can to ensure your order reaches you quickly and safely. However, once a package is marked as delivered by the carrier, we cannot assume responsibility if the package is reported as not received.
If your package is marked as delivered but you have not received it, please follow these steps:
1. Check the shipping address:
Check the address you provided at the time of order again to ensure that it is correct and complete.
2. Check around your property:
Look for the package in secure places such as your porch, mailbox, garage, or behind bushes.
Ask members of your household, your neighbors, or the building management if they accepted the package on your behalf.
3. Contact the carrier:
Contact the carrier directly (e.g., USPS, FedEx, UPS, Royal Mail, Evri) to confirm the delivery details.
Provide your tracking number for more specific assistance.
4. File a claim with the carrier:
If the package remains missing, you can file a claim with the carrier. Most carriers offer compensation for lost or undelivered items.
Important note:
We are unable to issue refunds or replacements for packages marked as delivered by the carrier. By making your purchase, you agree to our shipping and delivery terms.
For any additional assistance, please do not hesitate to contact our support team and we will do our best to guide you.